Shipping Policy

Last updated: October 16, 2026

We ship to addresses in the United States. Standard shipping is free on every order.

Processing time

Orders are processed and dispatched within 1–3 business days after payment (Monday to Friday, excluding holidays).

Delivery time

  • Most orders arrive within 7–15 business days after dispatch.
  • In rare cases delivery can take up to 30 days, for example during the holiday season, because of carrier or customs delays, severe weather or other events outside our control.
  • Delivery times are carrier estimates and are not guaranteed.

Optional add-ons

  • Priority Shipping ($4.99): your order is packed first and dispatched within 1–2 business days, with priority handling. Carrier transit times after dispatch are estimates. If we don't dispatch your order within 2 business days, we refund the $4.99 fee.
  • Package Protection ($2.99): if your package is lost, stolen after it is marked delivered, or damaged in transit, we'll send a free replacement or refund it in full without waiting for a carrier claim. Report the issue within 30 days of the expected delivery date. Without Package Protection, orders that never arrive and items damaged in transit are still replaced or refunded as described in our Refund Policy; Package Protection adds cover for packages marked delivered but missing or stolen, and faster resolution.

Tracking

When your order ships, we email you a tracking number. Tracking may take a few days to update after the label is created.

Multiple items

Orders with several pillows may arrive in separate packages on different days. You'll receive tracking for each package.

Address and delivery

  • Please check your shipping address at checkout. Contact us within 48 hours of ordering if it needs to be corrected.
  • We're not responsible for orders delivered to an incorrect address provided by the customer.
  • If tracking shows your package as delivered but you can't find it, check with neighbors and your local post office, then contact us within 14 days.

Lost or late orders

If your order hasn't arrived within 30 days of dispatch, contact us and we'll reship it or refund it in full.

Duties and taxes

Applicable sales taxes are shown at checkout. For U.S. orders we do not expect you to pay any additional import fees. If a carrier ever asks you to pay one, contact us before paying.

Contact

Questions about your order? Email dozyride@outlook.com with your order number.