Refund Policy

Last updated: October 16, 2026

We want your little one to love their DozyRide. This policy explains our 30-day money-back guarantee, cancellations, returns and refunds.

30-day money-back guarantee

If you're not happy with your DozyRide for any reason, you can return it within 30 days of delivery for a full refund of the product price. Email us at dozyride@outlook.com with your order number and we'll send you the return address and instructions. Items sent back without contacting us first cannot be accepted.

• Please return the pillow clean and in reasonable condition, with proof of purchase.
• For change-of-mind returns, you pay the return shipping cost. We recommend a trackable service, as we can't be responsible for returns lost in transit.

Order cancellations

You can cancel your order for a full refund within 48 hours of placing it. Email us at dozyride@outlook.com with your order number. After that your order is being processed, but you can still return it under our 30-day guarantee once it arrives.

Damaged, defective or wrong items

If your order arrives damaged, defective, incomplete or isn't what you ordered, email us at dozyride@outlook.com within 30 days of delivery with your order number and a photo. We'll send a free replacement or give you a full refund, including shipping, at your choice. You won't need to pay to return a damaged, defective or wrong item.

Shipping delays and lost packages

If we can't ship your order within the time stated in our Shipping Policy, we'll email you with a revised date and the option to cancel for a full refund. If your order hasn't arrived within the maximum delivery time in our Shipping Policy, contact us and we'll reship it or refund it in full.

Refunds

Once we receive your return, we'll email you to confirm the refund. Approved refunds are issued to your original payment method within 10 business days. Your bank may take additional time to post it.

Add-on fees

If you cancel within 48 hours, Package Protection and Priority Shipping fees are refunded in full. After your order has shipped these fees are non-refundable, except that the Priority Shipping fee is refunded if we didn't dispatch your order within 2 business days.

Bundle discounts

If you return part of a discounted bundle, the refund is based on the discounted price you actually paid for the returned item(s).

Your rights

Nothing in this policy limits any rights you have under applicable consumer protection law.

Contact

Questions? Email dozyride@outlook.com. We reply within 2 business days.